Dynamics CRM back office combined with Microsoft’s Unified Service Desk client meets an ambitious deadline to support Cork City Council's boundary extension and delivers efficient handling & processing of inbound calls from citizens.
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"This project coincided with the boundary extension of Cork city, increasing its population from 125,000 to 210,000; we currently field circa 750 calls per day. This project has now greatly improved the customer experience, ensuring customers of Cork city council and the public can now interact with a customer service agent during office hours."
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