20% complaints reduction
via Smart Taxi Regulation for National Transport Authority
“This has now greatly improved the customer experience, ensuring customers of Cork city council and the general public can now interact with a customer service agent during office hours. Customer service agents using MS Dynamics can guarantee that the issue is assigned to the correct internal party. This initiate coincided with the boundary extension of Cork city, increasing the population Cork city from 125,000 to 210,000.”
20% complaints reduction
via Smart Taxi Regulation for National Transport Authority
20% complaints reduction
via Smart Taxi Regulation for National Transport Authority
20% complaints reduction
via Smart Taxi Regulation for National Transport Authority
“Partnering with OpenSky Data Systems has enhanced greatly our flexibility and capability to rapidly develop and deploy cost effective digital transport solutions. OpenSky’s investment in learning about the NTA’s business context and strategic vision has cemented the partnership model and has paid dividends at all stages.”
Empowering omni-channel engagement
MS Dynamics CRM & Unified Service Desk Solution
“This has now greatly improved the customer experience, ensuring customers of Cork city council and the general public can now interact with a customer service agent during office hours. Customer service agents using MS Dynamics can guarantee that the issue is assigned to the correct internal party. This initiate coincided with the boundary extension of Cork city, increasing the population Cork city from 125,000 to 210,000.”
Case Management System
Integrated with a Geographic Information System
