Case Management That Puts People Front and Centre.
Fast and Easy Case Management Made for People
Brand New Taxi Registration System Enables Compliance Checks for 40m trips a year
Taxi regulation portal vastly expands legacy tools, allowing National Transport Authority officers to register and regulate 21,000 drivers per year in over 90,000 real-time audits -- with additional tools to streamline tax, customer complaints, driver validation by riders, and vehicle verification.
"Partnering with OpenSky Data Systems has enhanced greatly the flexibility and capability of the NTA’s resource model enabling us to rapidly develop and deploy cost effective digital transport solutions such as Real-Time Passenger Information and Taxi Industry Management Tools amongst many others. OpenSky’s investment in learning about the NTA’s business context and strategic vision has cemented the partnership model and has paid dividends at all stages of the development process"
Phillip L'Estrange,
DIRECTOR OF FINANCE & CORPORTATE SERVICES
NATIONAL TRANSPORT AUTHORITY
Why Do I Need
Case Management?
Customers expect certain standards when they interact with your organisation: they want fast services, human-friendly interfaces and interactions, convenience, and quick resolutions or decisions.
Case Management solutions don't just give your users exactly what they want, it also refines and accelerates your entire pipeline of user interaction. Cut down on time taken to resolve queries, eliminate silos and paperwork, removes delays and time-consuming admin, and fully secure your services - all with one unified solution.
Your Customers
Case Management tools create a simplified pipeline of services and processes that make it fast and easy for your customers to engage with your services. With advanced features like modern data security, self service and login, online file storage and verification, and improved UX, your customers spend less time filling in forms or waiting for verifications and decisions. That makes for happy users who won't go to your competitors.
Your Staff & Management
Case Management streamlines all of your customer data and interactions, making it simple to manage sales queries, resolve issues, or view client records to make repeat business simpler and faster. The paperless, agile design of these tools lowers the cost and time taken to collect information, verify forms, resolve issues, and reach case decisions, helping you reduce operating costs and widening your margins. What's more, its future-proof architecture enables fast adaption to new regulations and requirements, keeping your organisation compliant with just a click.
Dynamics 365 CRM
Unify all your critical customer and business data under one neat, highly accessible platform that fast tracks customer relations and lead generation.
Power Platform
Automate, analyse, understand, and improve your business with this powerful suite of modern tools designed to automate and accelerate business for better productivity.
Enterprise .NET
Streamline your platforms, websites, and services with the powerful and flexible .NET framework, designed around making development fast, simple, and affordable.
TECHNOLOGY
Microsoft Gold Partnerships
OpenSky has been a Microsoft technology partner since 2004, delivering solutions to public & private sectors in Ireland, the UK & the US.
The Microsoft stack of enterprise solutions contains a broad range of innovative technologies which serve the needs of complex enterprises and is one of the most powerful ecosystems to accelerate change and transform business operations.
