Eliminate Multi Channel Enquiries. Centralise Real-
Time Data
Reduce Case Resolution Time
Streamlined Case Management Empowers Omni Channel Citizen Engagement for Increasing population from 125,000 to 210,000
Dynamics CRM back office combined with Microsoft’s Unified Service Desk client, an ambitious deadline to support Cork City Council's boundary extension, delivers efficient handling & processing of inbound calls from citizens.
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"I wish to commend the staff of Dublin City Council who upgraded the pathway accommodation & support system (PASS) with minimum disruption to vital Services".
Darragh O’Brien
Technical Director
Why Implement
Dynamics 365 CRM?
CRM solutions enable you to streamline administrative processes resulting in increased profitability.
A centralised and automated CRM system will prevent misplaced information enabling you to keep track of all customer touchpoints and see more business opportunities every day.
Your Staff
Sales teams, Field teams, Customer Service, Administrators and Management will all benefit directly and every day, from using Dynamics 365 CRM. From automation of time consuming data entry processes to keeping everyone in the organisation operating with the same accurate data - your teams will be empowered to collaborate leading to greater productivity and organisational competitiveness.
Your Staff
Sales teams, Field teams, Customer Service, Administrators and Management will all benefit directly and every day, from using Dynamics 365 CRM. From automation of time consuming data entry processes to keeping everyone in the organisation operating with the same accurate data - your teams will be empowered to collaborate leading to greater productivity and organisational competitiveness.
Blockchain Technology
Superior Safety by recording information in a way that makes it difficult or impossible to change, hack, or cheat the system.
Blockchain Technology
Superior Safety by recording information in a way that makes it difficult or impossible to change, hack, or cheat the system.
Blockchain Technology
Superior Safety by recording information in a way that makes it difficult or impossible to change, hack, or cheat the system.
TECHNOLOGY
Microsoft Gold Partnerships
OpenSky has been a Microsoft technology partner since 2004, delivering solutions to public & private sectors in Ireland, the UK & the US.
The Microsoft stack of enterprise solutions contains a broad range of innovative technologies which serve the needs of complex enterprises and is one of the most powerful ecosystems to accelerate change and transform business operations.
