Dynamics CRM back office combined with Microsoft’s Unified Service Desk client meets an ambitious deadline to support Cork City Council's boundary extension and delivers efficient handling & processing of inbound calls from citizens.
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"This project coincided with the boundary extension of Cork city, increasing its population from 125,000 to 210,000; we currently field circa 750 calls per day. This project has now greatly improved the customer experience, ensuring customers of Cork city council and the public can now interact with a customer service agent during office hours."
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OpenSky's ESS methodology combines ITIL service management and engineering industry best practice, with an ideally located team that allows fast fixes and site visits on short notice.
Since 2004, we've been providing world-class support to some of Ireland's largest government and public sector organisations. Our multiple layers of accreditation and certification, Microsoft Gold Partner Certification, strict SLAs, and scalable support options allow us to custom-tailor our support solutions to your specific organisational requirements.
Free up your development team from firefighting so that they can focus on more business-critical tasks with our scalable unified support service. Eliminate the bugs, glitches, errors, system failure, and downtime that make it impossible or extremely expensive to do business.
With ISO 9001, ISO 20000 Helpdesk, and ISO 27001 certified support, everyone in your business environment benefits. Reduce the cost of doing business by ensuring you have access to highly trained and technically proficient teams of support staff without the extreme hiring and retention costs; all while ensuring your systems are as reliable, data-secure, and efficient as your clients and prospects want them to be.
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OpenSky has been a Microsoft technology partner since 2004, delivering solutions to public & private sectors in Ireland, the UK & the US.
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