Eliminate Multi Channel Enquiries. Centralise Real-
Centralise Business Processes
Time Data with Dynamics 365 CE.
Enterprise CRM Supports Case Management in Cork City Council using Dynamics 365 CE
Streamlined Case Management Empowers Omni Channel Citizen Engagement for Increasing population from 125,000 to 210,000
Dynamics 365 CE back office combined with Microsoft’s Unified Service Desk client, an ambitious deadline to support Cork City Council's boundary extension, delivers efficient handling & processing of inbound calls from citizens.
"This project coincided with the boundary extension of Cork city, increasing its population from 125,000 to 210,000; we currently field circa 750 calls per day. This project has now greatly improved the customer experience, ensuring customers of Cork city council and the public can now interact with a customer service agent during office hours. Customer service agents using MS Dynamics can guarantee that the issue is assigned to the correct internal party."
PROJECT LEAD: CORK CITY COUNCIL
Some of Our Dynamics 365 CE Customers
About CRM Technology
Dynamics 365 CE works as a flexible solution that can be customised to suit your unique business requirements. There are a variety of CRM modules which can be integrated with Dynamics, enabling you to connect & automate multiple departments within your organisation.
CRM solutions enable you to streamline administrative processes resulting in increased profitability.
A centralised and automated CRM system will prevent misplaced information enabling you to keep track of all customer touchpoints and see more business opportunities every day.
Who Benefits from Enterprise CRM?
You & Your Staff
Sales teams, Field teams, Customer Service, Administrators and Management will all benefit directly and every day, from using Dynamics 365 CRM. From automation of time consuming data entry processes to keeping everyone in the organisation operating with the same accurate data - your teams will be empowered to collaborate leading to greater productivity and organisational competitiveness.
Your Customers & Prospects
Every interaction with your customers, across multiple channels and with multiple staff, will be recorded and viewed comprehensively in Dynamics 365 CRM. This means that you are equipped with a 360 view of the data behind every interaction with your customer empowering you to speed up your dispute resolution time and reward your customers with a superior customer experience with you.
The Technologies We Use
Explore how the Technologies we use have transformed enterprise organisations and enabled them to maintain competitiveness, staff retention and deliver an exceptional customer experience.
Dynamics 365 CE
Unify all your critical customer and business data under one neat, highly accessible platform that fast tracks customer relations and lead generation.
Automate, analyse, understand, and improve your business with this powerful suite of modern tools designed to accelerate business for better productivity.
Secure and streamline all of your developer operations, IT solutions, and business processes under one fast, accessible, and cutting-edge cloud service.
Transformed Enterprise Organisations
Explore how our teams have utilised technology to transform enterprise organisations and enabled them to maintain competitiveness, increase staff satisfaction while delivering an exceptional customer experience.
Modernise your organisation &
unify your people and processes
Our Customers tell our story of success every day as the systems we have built, impact millions of people every day.
Microsoft Gold Partnerships
OpenSky has been a Microsoft technology partner since 2004, delivering solutions to public & private sectors in Ireland, the UK & the US.
The Microsoft stack of enterprise solutions contains a broad range of innovative technologies which serve the needs of complex enterprises and is one of the most powerful ecosystems to accelerate change and transform business operations.
Empowered Staff with Full Customer Touchpoint Visibility
Discuss How We Can Support Your CRM Development Strategy
Check Out Our Blogs & News
Recent articles form our business & team on solutions we have built, and innovations & technologes we are working with.