Complaint & Dispute Management Platform
customised for Ombudsmans, Commissions and Regulators.
Explore Case Management Features & Functionalities
Understand the many functions available to complement your organisation unique requirements.
How Do I Know I Need Case Management Software To Manage Complaints?
Paper Based or Basic Software
Are you still using basic software and paper to record complaint data?
Outdated or Unsupported Systems
Are you using legacy or unsupported systems with limited functionality with basic reports and insights?
Increasing Case Load & Limited Resources
Are you seeing an increase in complaint cases and do you have sufficient staff to manage the volumes?
Lack of Confidence in Data Security
Are your systems incapable of supporting adherence to regulations & GDPR?
Ask yourself, does your current complaint management process meet the needs of your organisation?
Whether you’re using basic software such as Excel to record and track complaint case data, or if you're still primarily using paper or perhaps a combination of the two - it might just be time for an upgrade.
Ombudsmans and Commissions are dealing with, in some cases, complex and over-complicated cases that require multiple parties to support investigations and ultimately bring the case to resolution. Too many cases are being passed to the complex & lengthy investigation stage which causes bottlenecks in the process, with little ability to differentiate and grade cases by their urgency and complexity. Furthermore, there are often too many cases for the available resources to manage & close - affecting the organisation's ability to achieve KPI's.
Many of these organisations are using a combination of basic software as well as paper, to record, track & manage their case complaint data. In some organisations, they are working with legacy or unsupported systems with basic functionality which brings limitations to producing the reports and insights they need.
and high volume tasks
so your team can focus
on value added work
Complaint Case Management Steps
Complaint Case Management CRM is fully customisable and is designed to support a complex complaint process that requires a combination of human tasks and automated workflows, such as upgrading an enquiry to a complaint, grading the priority of a complaint or automating correspondence to complainants.
Microsoft Dynamics CRM
MS Dynamics case management is commonly used in scenarios where a customer has an issue with a product or service. The activities to resolve the complaint can be tracked in an organised way from when the issue was first reported to the concluding resolution.
Configurable Portal Solutions
Configurable Portal Solutions enable you to create and manage the content which external users will access in order to engage with you, using an intuitive interface, supporting ease of use and exceptional customer service.
- The Portal Connector
A fantastic option to maintain low licensing costs in high volume scenarios.
- MS Power Apps Portals
Powerful low-code websites for external users.
Assess your Readiness to Integrate CRM & Portals into your Case Management Process
Assessment for MS Dynamics Case Management
Understand what's needed to enable an impactful transformation of your Case Management processes. Our Case Management Consultant will contact you to arrange a suitable time to discuss your unqiue business challenges and suitability?
To make a real
difference you need an innovative technology
partner you can trust
At OpenSky, we invest over 10% of revenue in R&D to
ensure we are always ahead of the technology curve. We
are continuously innovating and up-skilling so we can
bring you the most effective digital transformation
Automation with tangible business results
Digitalisation of Taxi regulation for the NTA
MS Dynamics CRM & Unified Service Desk Solution
Case Management System Integrated with a Geographic Information System
An Bord Pleanála currently handles approximately 150 different planning case types ranging from planning applications / appeals, electronic document submission and online viewing of cases to related documentation.
The key functionalities required were case management, workflow management, document management and records management for the processing of these ranges of planning applications / appeals.
Are you a Head of IT or Operations, responsible
for implementing an effective
complaint management service?
See the CRM for Case Management functionalities and reporting capabilities in action.
Book a Free Consultation
Book a free consultation with one of our business
experts by filling the form below. We will be in touch
shortly to arrange the time.